If you are a beneficiary of the Benazir Income Support Program (BISP) facing issues in receiving payments or experiencing deductions, BISP provides a structured complaints process to assist you. This guide explains the types of complaints you can file, steps for submission, and tips for handling issues efficiently.
Types of BISP Complaints
Common BISP Complaints
Beneficiaries often encounter issues such as:
- Payment not received
- Unauthorized deductions or fees
- Corruption or bribery by service providers
You can submit complaints about any of these issues via the BISP complaint portal, helpline, or a local BISP center.
Table: Quick Complaint Categories and Solutions
| Complaint Type | Action Required |
|---|---|
| Payment not received | Visit BISP center or use the helpline to report |
| Unauthorized deductions | Report directly through BISP portal or nearest office |
| Fee demands or bribery | File an urgent complaint for prompt action |
Steps to Register a BISP Complaint
Step 1: Use the BISP Online Portal
- Visit the official BISP website (bisp.gov.pk).
- Access the complaint portal and fill out the required details.
- Submit your complaint, and you will receive a confirmation via SMS and email.
Step 2: Report at a BISP Service Center
If online submission isn’t feasible, visit the nearest BISP service center. Ensure you carry your original CNIC, active phone number, and any relevant payment documentation.
Also Read: Good News: Punjab Socio-Economic Registry (PSER) Registration Form (Guide)
Verification and Documentation Process
When you submit a complaint, a verification process will follow. Keep a record of all interactions, including:
- Names of staff contacted
- Dates and times of calls or visits
- Reference numbers received
This documentation aids BISP staff in processing your complaint efficiently.
Additional Resources for BISP Complaints
8171 BISP Portal
The 8171 portal is a valuable tool where you can check your complaint status by entering your CNIC number.
Pakistan Citizen Portal
You can also file your complaint through the Pakistan Citizen Portal, a platform aimed at tackling corruption and service issues swiftly.
BISP Mailing Address
For a direct approach, you can mail your complaint to the BISP head office at:
F-Block, Pak Secretariat, Islamabad, Pakistan.
Conclusion
The BISP complaints process empowers beneficiaries by providing multiple channels to address issues related to payments, deductions, and corrupt practices. Whether through online, in-person, or helpline submissions, BISP aims to protect your rights and ensure you receive your full benefits.
