The Benazir Income Support Programme (BISP) recently announced a bonus installment of 10,500 PKR for beneficiaries across Pakistan. However, some recipients have encountered a “938 error” when checking their payment status. This guide breaks down the causes of the error, what the government is doing to resolve it, and steps you can take to address it.
What Is the BISP 938 Error?
The “938 error” is a technical issue that prevents some BISP beneficiaries from accessing their funds. This problem occurs when multiple transactions are processed simultaneously, often during high-demand periods like bonus disbursements. Although the BISP team is aware of this issue, it can still affect individuals who have received payment confirmation messages via the 8171 SMS service.
Also Read: How to Verify Benazir Taleemi Wazaif Status via CNIC [8171 NADRA Update]
Why Are BISP Beneficiaries Seeing the 938 Error?
Several factors contribute to the occurrence of the 938 error, especially during peak transaction periods:
- High Server Demand: During bonus distribution, high demand on the BISP server may cause transaction errors.
- Incomplete Data Verification: Errors may arise due to incomplete or incorrect CNIC information.
- System Delays: Processing delays during large transactions can trigger the 938 error.
Summary of Causes
| Cause | Description |
|---|---|
| High Server Demand | Overloaded servers during peak payment periods can result in transaction errors. |
| Incomplete Verification | Incorrect or incomplete CNIC data might trigger payment status issues. |
| System Delays | High transaction volumes can cause delays in clearing errors. |
Government Efforts to Resolve the 938 Error
The government has taken multiple steps to address and resolve the 938 error:
- Automatic Error Clearance: In many cases, the error will resolve automatically without requiring beneficiaries to take additional action.
- Local BISP Offices Support: Beneficiaries facing ongoing issues can visit their local BISP offices for assistance.
- Continuous Monitoring: A dedicated technical team monitors server performance and transaction flow to prevent similar errors in the future.
Steps to Take If You Encounter the 938 Error
If you encounter the 938 error, follow these steps:
- Wait for Automatic Resolution: BISP has indicated that many errors will clear automatically, so you may only need to wait.
- Check Payment Status: Send your CNIC to 8171 via SMS to check the status of your payment.
- Visit a BISP Office: If the error persists, visit your nearest BISP office for further assistance.
Quick Steps to Handle the BISP 938 Error
| Action | Description |
|---|---|
| Automatic Resolution | Wait, as many errors are expected to clear without further action. |
| Payment Status Check | Send CNIC to 8171 to receive updates on payment status. |
| Visit BISP Office | For ongoing issues, beneficiaries can get support at local BISP offices. |
Conclusion
The BISP 938 error may disrupt payment access temporarily, but the government and BISP are working diligently to resolve it. In most cases, the error will clear on its own. By checking your status through the 8171 service or visiting a local BISP office if needed, you can stay informed and prepared to receive your funds.
